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The Nonverbal Advantage by Carol Kinsey Goman |Book Brief
In “The Nonverbal Advantage”, Carol Kinsey Goman shows how nonverbal communication can build trust and credibility with customers, colleagues and clients – since 93 percent of the messages you send have nothing to do with what you actually say. Learn what mirroring is, when to use a business or a social gaze, and why it’s best to walk up to men and women from different angles.
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Soulseeking07/07/08 Report as spam1
Good job on this!
I've read things on nonverbal communication over the years, and much of it are things that are common sense or well known, but Ms. Goman has good insights and some new ones...I didn't realize the information about the business vs. social zone gazes...Interesting!
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